مخطط أسبوعي

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  عام

  • General Goal

    This Diploma in Business Management aims to provide learners with an in-depth comprehension of the structure and operations of businesses. In addition to the underpinning knowledge, understanding and skills associated with business activities. It will prompt investigation, research, and review of aspects of businesses that include Business Communication, The Business Environment, People Management, Customer Service, Finance and Marketing.

    On completion, learner should be able to demonstrate the following generic skills:

    • Obtain, organise and use the information to draw their own conclusions and be able to suggest solutions to business organisations.

    • Utilize a wide range of skills, such as a rudimentary analysis of graphical and numerical data, ICT, effective oral and written communication.

    • Carry out a range of activities under non-directive supervision.

    • Exercise supervisory responsibility, work in teams, evaluate the work of others and efficiently use scarce resources.

    
    

    Course Objectives

    1. Business Communication

    • Understand communication in a business context.

    • Use verbal and non-verbal communication.

    • Use written and IT communication.

    2. Business Environment

    • Understand the various types of business and sectors

    • Understand the functional areas of a business

    • Understand the external and internal environments of a business

    • Understand the economic environment of a business

    3. People Management

    • Understand what motivates employees

    • Understand the importance of employee relations

    • Understand performance management

    • Understand leadership styles and management functions

    4. Customer Service

    • Understand the regulations related to customer service

    • Understand the difference between product and service quality

    • Understand the types of business customers and behaviors

    • Understand how to improve customer relationships

    • Know how to effectively operate in a customer service environment

    5. Finance and Marketing

    • Understand the different types of business finance

    • Understand the different stages in the growth of a business

    • Understand the different types of accounting and financial reporting

    • Be able to record financial transactions

    • Know how to correct errors in accounting records

    • Understand cost and management accounting

    • Be able to produce accounting reports

    
    

    No Entry Requirements

    Licensed by the General Organization for Technical and Vocational Training (OTHM)

    Target Group

    Anyone wishing to know or/and work in the field of business

    
    

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